Shipping Policy

Last Updated: June 6, 2025

At COSTRINITY LLC, we are committed to delivering your outdoor gear efficiently and securely. Below is our detailed shipping policy for domestic and international orders.

1. Order Processing Time

  • Processing Timeline:
    • Most orders are processed within 1–3 business days (Monday–Friday, excluding holidays) after payment confirmation and verification.
    • Customized Items: Personalized products (e.g., monogrammed backpacks) may take 5–7 business days to process.
  • Order Confirmation:
    • You will receive a shipping confirmation email with a tracking number once your order is dispatched.
    • Track your shipment via the carrier’s website (e.g., UPS, USPS, DHL) using the provided link.

2. Domestic Shipping (U.S. Orders)

  • Shipping Zones & Rates:Order TotalStandard Shipping (3–7 Business Days)Expedited Shipping (2–3 Business Days)$0–$49.99$8.95$15.95$50–$99.99$12.95$22.95$100+Free$19.95
  • Free Shipping Eligibility:
    • Free standard shipping applies to all U.S. orders over $100 (before taxes and discounts).
    • Expedited shipping is available at an additional cost for urgent orders.
  • PO Boxes & Military Addresses:
    • We ship to PO Boxes via USPS only. Select “USPS” as your shipping method at checkout for these addresses.
    • Military addresses (APO/FPO/DPO) are welcome; please allow extra 2–3 days for delivery.

3. International Shipping

  • Countries We Ship To:
    • We ship to most countries worldwide, excluding restricted regions (contact us for exceptions).
  • Shipping Rates:
    • Rates are calculated at checkout based on:
      • Destination country.
      • Package weight and dimensions.
      • Selected shipping method (Standard or Express).
    • Example Rates (Subject to Change):
      • Canada: $15–$30 (5–10 business days).
      • Europe: $20–$40 (7–14 business days).
      • Australia/New Zealand: $25–$50 (8–16 business days).
  • Customs, Duties, and Taxes:
    • Buyer Responsibility: International orders may be subject to import taxes, duties, or fees imposed by the destination country. These charges are not included in your order total and must be paid by the recipient.
    • Delivery Delays: Customs processing times can vary and may extend delivery by 3–7 days.

4. Shipping Carriers

  • U.S. Orders:
    • Shipped via UPS, USPS, or FedEx based on efficiency and cost.
  • International Orders:
    • Shipped via DHL, UPS, or FedEx for traceability and reliability.
  • No Local Pickup:
    • We do not offer in-store pickup at this time. All orders are shipped directly to your address.

5. Shipping to Multiple Addresses

  • You may split your order into multiple shipments to different addresses by:
    1. Adding items to your cart individually.
    2. Entering a unique shipping address for each item during checkout.
  • Each shipment will incur separate shipping fees.

6. Lost, Damaged, or Delayed Packages

  • Lost Packages:
    • If your tracking shows “Delivered” but you did not receive the package:
      1. Check your mailbox, porch, or nearby safe locations.
      2. Wait 24–48 hours (carriers may update delivery status late).
      3. Contact your local post office or carrier to file a claim.
      4. If unresolved, email us at [email protected] with proof of non-delivery.
  • Damaged Packages:
    • Inspect your package immediately upon delivery. If damaged, retain all packaging materials and:
      1. Take photos of the exterior and interior damage.
      2. Contact us within 7 days to request a replacement or refund.
  • Delayed Packages:
    • If your order is overdue, track it using the provided link or contact us for assistance. Delays may occur due to weather, customs, or carrier issues.

7. Order Cancellations

  • Cancellation Window:
    • You may cancel an order within 12 hours of placement if it has not yet entered processing.
    • After 12 hours, cancellations are subject to our Refund Policy.
  • How to Cancel:
    • Email [email protected] with your order number and “Cancel Order” in the subject line.

8. Contact Us

For shipping inquiries or special requests, reach out to:

  • Email: [email protected]
  • Phone: +1 (716) 559-8883 (Monday–Friday, 9 AM–5 PM MT)
  • Live Chat: Available on our website during business hours (coming soon).

9. Updates to This Policy

We may update this policy periodically. Revisions will be posted on this page, and the “Last Updated” date will be revised. By placing an order, you agree to the most current version of the policy.

COSTRINITY LLC – Gear Delivered, Adventures Unleashed.